More and more businesses are now using Live Chat Support for faster and better assistance for their customers. This is a brand new approach in customer service that highly provides easy access for product supports or inquiries. Your customer can initiates the chat by just clicking the Chat icon or button on your website and wait for an operator or chat representative to attend to their concerns as soon as possible. There are couple of features that a Live Chat Support can offer. Below are some of the main features that this tool has and its uses for the website:
This feature is best needed for vendors or business owners for them to have an effective communication with other departments or teams inside and outside the company. Rather than using an Instant Messenger, business owners are highly suggested to build their own chat console to be able to transfer chats from each other internally.
This is a very useful tool that enables you to see the profile of the customers. This provides access on the page they are currently on in your website and shows what referred them to your site. Live analytics is an integrated feature that allows you to check the background of your customers to know what his or her needs are especially if you are looking to have prospective buyers for your products.
Automatic Chat Support
You can set-up the Live Chat Support tool to automatically accept and initiate chats from your chat support agents that are free to take in inquiries. In this way, you will be able to reach and spread out your products and services to a lot more people.
Templates or Canned Messages
These are automated responses like: “Hi! How can I help you today?” is a great example. This can save time and effort for your chat agents in initiating the conversation. But be careful with canned messages because a lot of customers are thinking that they are just chatting with a robot because the responses are sometimes not appropriate with their questions.
This is a feature that you can use on your website if ever that there are no live chat agents available to answer your customers inquires. Most of the time, you have the option to disable the chat tool for the meantime or direct them on an online contact request form.
Quality tracker is another feature of Chat Support tool. It helps you save and track the conversations between the chat agent and the customer for evaluation and quality purposes.
These are the main features that you should look for in a Live Chat Support tool if you want to provide world-class customer service for your clients.
Start monitoring your website with live chat support.
If you have just created your website and are looking for some SEO services, you probably have a lot on your mind. The Internet is a massive industry that just keeps growing and growing. Along with it, the number of SEO companies is also growing at a high rate and because of this, it can be a daunting task to try and find a company that is the right fit for you. How do you go about choosing from hundreds of companies that are offering you similar services at a variety of prices? Well, obviously doing some research would definitely be beneficial. It could also help to know a bit more about the SEO services industry at a whole, so you can understand how it works and what to look out for.
What exactly do SEO services companies do? They help make your website more search engine friendly. Their main goal is to get you ranked as high as possible on the search engines to bring you more visitors. They offer complete solutions or partial solutions, depending on what aspects of your internet marketing strategy you need help with. They design short term and long term plans that are both economically feasible and sustainable in the future. They provide the following SEO services and more:
• Link Building
• Article writing and submission
• Copywriting and content writing
• Website optimization
• Keyword research and management
• Analytics and reporting
The benefit of hiring an SEO company is that they can create a targeted plan for your customers.
This is specific to your product and service. Your SEO consultant will go through your website with you inch by inch to make sure it is completely optimized for the incoming visitors you will receive from their off-page efforts.
So, what exactly are the specific benefits that I will receive working with an SEO service company? You will benefit from the following:
• A high return
• A strategy targeted at your specific market
• Continually increased visitor numbers – increasing over time
• Expert advice
Obviously, working with one of these companies can be expensive, but the more you know about the overall industry, the more you can take on yourself to save you money. You can be rest assured that in the long run, the costs that you put in to an SEO services firm, you will receive back in visitors that through working with this company, you can convert into sales with an easy optimization of your website.
These days, business owners are trying to get ahead of the competition. There is one SEO software called WordPress that is a relatively new concept. It first was used as a simple blogging system, but not business professionals are using on their website.
Most of this SEO software does not require you to be computer savvy. You do need to figure out what particular theme best fits your business. Next, you need to pick out the colors and fonts. After writing content, you then should focus on the plug-ins. They are the main functions of your website. Next comes the widgets and those are basically the building blocks of your site. Then, you are ready to start using the SEO WordPress.
Before you begin this whole process, you should know the pros and cons when it comes to this SEO software. For the good points, WordPress is free and does not require any upfront costs or subscription fees. It is also a user-friendly system. If you do run into any problems, you can contact a support staff.
On the other side, you may feel an overwhelming feeling when you first download the software. It does take some time to figure out what is what. When you get the hang of it, you then have to maintain it as well. With it being free, you may get a bad reputation by using it.
Overall, this SEO software is a good way to start your company. It will give you a basic understanding of things work. You will get noticed and attract potential customers to your products and services. That is the main purpose.
Posted in seo
Tagged internet, seo